Ofcourse I was pissed. Who wouldnt be?
I wrote a mail to my boss telling him that I was seriously dissapointed at his latest intervension and also that I have lost faith in his abilities to aid his employees. I also pointed out what that may lead to as I wont defend the company anymore under his rule.
He called me straight up. He tried to defend his actions and press me to accept my failures.
I guess he didnt really realised how bad he fucked up. He really pressed that no matter how small a customer is he must still be taken as serious as any other. Also he pressed that we must take blame for stuff to win over the customer when he is angry. It was somewhere around here that I really couldnt hear his bullshit anymore. OFCOURSE we must treat our customer with utter respect. That was the fucking case! I was a freaking diplomatic genius in my mails to the customer (which he actually commented with a bravado). Who is this fucking new guy trying to under-valuate what I know about how to deal with customers?
So I exploded in a rant I didnt knew I had in me. I made perfectly sure he felt every sharp word I threw his way. I never attacked him as a person. Only his poor ability to lead. I gave him the examples on how he SHOULD have acted and made sure he knew he was below zero as a boss. Just to rub the context abit I also told him that I have been working my ass of with his project because I really wanted to help him make something of the ideas he brought in. And now that he backstabbed me I told him I will throw it all away and will be more openminded to the headhunters pulling at us regulary.
I got him real quiet. The only words I got out of him that actually made any real sense after that was something like "please ask xxx if I still got your trust as a boss still". I responded with "Ill check" and then ended the conversation.
Trust is something you earn. You cant trade with it like a gypsy. Fail boss makes fail trust. Start earning.
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March 2nd 2010 at 13:30 - Quote - Report